by Phil Leggiere, Friday, Jul 28, 2006 11:15 AM ET
WITH UPWARDS OF 90 PERCENT of American adult consumers using the Internet to research travel-related plans and purchases, travel firms theoretically have a raft of data about consumer behavior to leverage. The industry's current challenge, as Greg Saks, director of travel practice for Boston area-based industry research firm Compete explains below, is how to translate that data into deeper customer knowledge. Full Article
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